Q: I'm a current student and I have no idea how to access my courses - Visit www.themusicalwebb.com and select "login" at the top right menu (if you're on your phone, you'll see three dashes. Tap the dashes and a drop down menu will appear). Once you click login, enter your email and password when prompted.

Q: I'm a current student and forgot my password - on the login page at the top right menu, you'll see an option to reset your password.

Q: I enrolled in the Piano 360 Membership and I need to cancel/update my subscription - Click here to watch my video on how to cancel your subscription.

Q: I'm a current student and I'd like to request a refund for a course that I purchased - Contact us at [email protected], and let us know which course you'd like to receive a refund for. *Remember, there is a 30-day refund policy, so it's best to reach out at least 2 business days before the 30 day refund window ends.*

Q: I'm trying to play my tutorials, but my videos aren't loading/playing - You can try a few things: 1. Try reloading your browser, 2. Try another browser, 3. Try restarting your device, 4. Try a different device. If none of these work, contact us at [email protected].

Q: I'm not a current student and have a question/would like to learn more about your courses, or I have a unique question about my purchased course(s) - You can proceed to contact us at [email protected].

Support Contact Info:

Hours of operation: Monday-Friday 9am-5pm EST (if you catch us outside of business hours, leave a message with your contact info and someone will return to you on the next business day)

Email: [email protected]

Business Line: (201) 977-6570