Before proceeding, check out the FAQ's below. If you still need assistance, you can email or call us using the contact info below.
Q: I'm a current student and I have no idea how to access my courses - Visit www.themusicalwebb.com and select "login" at the top right menu (if you're on your phone, you'll see three dashes. Tap the dashes and a drop down menu will appear). Once you click login, enter your email and password when prompted.
Q: I'm a current student and forgot my password - Click here to watch my video on how to reset your password.
Q: I enrolled in the Online Piano Training Program and I need to update my card info for my subscription - Click here to watch my video on how to update your card info.
Q: I enrolled in the Online Piano Training Program and I need to cancel my subscription - Click here to watch my video on how to cancel your subscription.
Q: I'm a current student and I'd like to request a refund for a course that I purchased - Contact us at [email protected], and let us know which course you'd like to receive a refund for.
Q: I'm trying to play my tutorials, but my videos aren't loading/playing - You can try a few things: 1. Try reloading your browser, 2. Try another browser, 3. Try restarting your device, 4. Try a different device. If none of these work, contact us at [email protected].
Q: I'm not a current student and have a question/would like to learn more about your courses, or I have a unique question about my purchased course(s) - You can proceed to contact us by email or phone below.
Support Contact Info:
Hours of operation: Monday-Friday 9am-5pm EST (if you catch us outside of business hours, leave a message with your contact info and someone will return to you on the next business day)
Email: [email protected]
Business Line: (888) 734-2399